Pro and Customer Reviews

To complement theCustomer Reviews on the site we have added’Pro Reviews’. Pro Reviews come from members of the British Mountain Guides (BMG), very experienced mountain professionals and Facewest staff members.

The brands we stock at Facewestoften have sponsored athletes and professional affiliations. These affiliations are generally used by the brands for R&D and product testing. Arcteryx supply the uniform kit to the BMG and have a kit offer for the guides. Mountain Equipment have a strong link with the guides from Plas Y Brenin, many of whom are BMG guides themselves. Marmot until recently supplied kit to the instructors of Glenmore Lodge. Rab tend to supply individual guides and athletes rather than a body as a whole. All these brands want the same thing, they want their kit used day in and day out so they can continue to refine and improve their products.Better product means happy customers means more sales!

The Pro reviews are there to add depth to the existing product description and any customer reviews. The Pro reviews are distinct from the customer reviews and do not contribute towards the star rating. We have added a new icon to the page to highlight them.

 

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We hope that by having the comments of the professionals who helped develop and test the products alongside the feedback from our customers who have used the production versions and are free from any bias (however slight) will give the most comprehensive help to those thinking of buyng the product. In a perfect world those new customers will become reviewers (and earn discounts) who will help the next wave of shoppers.

On the page for the specific product, Customer and Pro Reviews are both on the sametab next to description and possibly videos (if the product has them). In the case of this Rab Microlight Vest, you have 5 customer reviews all of which are 5 stars plus a Pro Review from mountain guide Jon Morgan.

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Once you have selected the Reviews Tab you will see all the reviews.

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We want YOU to be a reviewer too. You will help other Facewest customers and also us here to buy the products that you want. To submit a review you need to go to the product on the site, select the reviews tab and then the ‘Write a Review’ blue button.

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