A software upgrade is now available for these transceivers, from version 1.2 to 1.5. The 1.5 software version fixes a problem where, in a very specific multiple burial scenario, the second transmitting transceiver may not be ‘seen’ by the receiving transceiver. For more information on this, see this link.
As you bought your transceiver from Facewest an upgrade to v.1.5 is free. You just need to fill in this form and send your transceiver back to us for the upgrade. Return shipping to you is at a cost of £5 (UK only) or free if placing another order for £30 or more. Any other transceivers requiring upgrade that aren’t purchased from us will be £10 plus shipping.